Refund and Returns Policy - Hoagland Handmade

Overview

We do not offer returns, refunds, exchanges, or cancelations after your order has shipped. If an item is found to be defective, at its sole discretion, Hoagland Handmade may repair, replace, or refund the item in question. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund, repair, or exchange.

To be eligible for consideration of a repair, replacement, or return, your item must be unused and in the same condition that you received it. The item is ineligible if it has been exposed to smoke, animals, or bugs. Items are ineligible for repair, replacement or return if care instructions were not followed. Items must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, health, or personal care items. We do not accept returns for yarn that has been exposed to smoke, animal fur, or bugs, or has been caked, partially used, worked up, or has been otherwise altered, damaged, or misused.

Additional non-returnable and non-refundable items:

Gift cards
Downloadable products
Sale items
Seconds items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back before contacting us first as we do not accept forced returns.

Note there are certain situations where refunds will not be granted:

Items with obvious signs of use or misuse
Any item not in its original condition, or is damaged, for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved for a full or partial refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us..

Exchanges

We only replace items if they are defective or damaged due to our own error. If you need to exchange it for the same item, send us an email at hoaglandhandmade [at] gmail dot com.

Shipping returns

To return your product, contact us for the mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, we strongly encourage the use of a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Custom orders

Custom orders are secured with a non-refundable 50% deposit, due before work can start on your order. The remainder of the balance is due before your order will be shipped. Deposits are non-refundable, and refunds, repairs, or returns are only offered under the terms of this policy.

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